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We continue to grow as a business to provide you with unrivaled service
Floship clients all get assigned a Dedicated Account Manager, to help you out whenever something requires attention.
That way, you will know exactly who to talk to. No more back and forward between several parties that refuse to take responsibility.
Also, our team speaks a combined total of 10 languages. Language barriers? Not while we are around!
Sign up today? Your account can be up and running within a (business) day or two.
Filled out our form below? One of our Solution Experts will be in touch with you within 2 business days to learn more about your business challenges and talk you through suitable global fulfillment strategies for your business and budget.
Your dedicated account manager will help you set up your account. Easily integrate Floship with your e-commerce store with our plugins. Our tech team will assist you if you need help.
Import your inventory data into Floship's Dashboard with a few easy clicks.
Your products are delivered to our warehouse and stored. Ready to be fulfilled.
Orders automatically flow from your sales channels to Floship. We pick, pack, label and ship the orders to your customers in less than 24 hours. No manual syncing required!
Unlike many other fulfillment businesses that claim to be fully automated but still have you waste your time manually syncing your received orders to their dashboard, Floship actually automatically syncs incoming orders.
You do not need to press any buttons or import any lists at the end of the day. This will allow you to save your time and focus on doing what matters more: driving sales, streamlining processes, developing new products or simply to enjoy your profits on a beach with a mojito in one hand.
Floship implemented back up plans in order to avoid service disruptions. We would arrange parcels deliveries to courier hubs internally.
In the worst case scenario, where the courier shuts down its own operations, each Account Manager is responsible and ready to promptly advise an alternative courier service to avoid delays.
Floship provides daily updates though easily identifiable banners in the portal together with a full page of country based information and related couriers news.
On top of that we also update clients by email and regular calls if requested.
Our facilities in Hong Kong are still processing orders as before. The Hong Kong government and people did a great job controlling the spread of the virus in the city. Most of our staff is trained to work from home to ensure the safety and continuation of the business and avoid people getting infected.
Most of our clients are still shipping the same number of orders as before and we are still growing as a business even during these difficult times, thus shutting down is very unlikely.
As it is a worldwide problem, couriers may be affected. We strive to provide constant updates to our clients and have backup plans in place in the event that couriers may have to close down.
Postal options are heavily impacted due to the decrease in commercial flights coming to and leaving Asia. There are however other options, such as express shipping and ocean freight that still prove to be reliable.
There has always been at least one available checkpoint and we continue to receive goods from our clients that have manufacturers in China.
We do experience some delays in terms of deliveries (a couple of additional hours in general) due to the necessity of checking the temperature of each driver coming in.
Safety measures against Covid-19 have been put in place but it doesn’t mean it’s not possible to cross the border.
It has been confirmed by scientists and doctors that Covid-19 cannot be transmitted through parcels or any deliveries. You can still get your products delivered safely to you.
In addition, couriers have put in place safety measures to avoid employees may get infected such as disinfecting the hubs daily, wearing masks , temperature check and keeping the adviced distances between workers.
Our warehouse staff is also temperature checked before enterering the facilities, during the day and social distancing is also implemented.
Ever since the beginning of the partnership between Floship and each new client, we make sure that every account has a backup AM if the AM gets sick or if any external circumstances may affect our work.
We work on a ticketing system where if an AM gets sick, a colleague will help you through. This is to guarantee continuous and smooth operations even outside of the Covid-19 event.
Second, we make sure to have records with details regarding each client's operations in order to make sure, if needed, that our company has the right knowledge about your business. For example, we will know if your preferences are for customized packaging or not, what’s your product or if you requested an additional service to be implemented.
Third, Floship cares about safety in the workplace. This means employees can decide to work from home if they are concerned about the risk of coming to the office during the pandemic.
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