Returns solutions are often overlooked.
Yet, it is so important. We have all experienced it before. You purchased something online only to find out that it was not what you expected, or worse, it arrived broken. Frustrated as you already were , you tried to contact the customer service, but they could not help. Being sent back and forward between several parties neither taking responsibility, you eventually gave up.
Your money is gone. Surely, you are never going to order a single thing from that store again. You will leave a negative review and tell friends and family to avoid that store as they are not trustworthy. This is a classic case of Customer Dissatisfaction you could avoid by providing Returns Solutions.
Not having proper Returns Solutions in place could result in customers feeling the same way about your business.
Returns solutions are often overlooked.
We now provide Returns Solutions to our clients. We partnered up with several distribution centers throughout several continents. Customers can register their return online on your website. A unique label will be generated which they can then simply stick to the box and then drop it off at the post office.
The return is fully traceable within the Floship Dashboard. At any step within the return process, you will be able to tell where the parcel is.
Returns arrive at one of our continental distribution centers, where they will be examined.
Accordingly, you will be notified of their status and can decide what to do with the return. Do you want us to send it back to you, ship a replacement to the customer or dispose of it all together? It is a trade-off you would need to figure out.
We would love to help you with that. Request a free consultation and lets go over your specific business needs and any further questions you may have.
Our tech integrates seamlessly with your favorite eCommerce platforms, such as Magento, Shopify, WooCommerce and Amazon. You can literally set it up with just a few clicks. Our dashboard provides you will all the insight you may need, down to each individual parcel and transparent, real-time billing. Ready, set, go!
Full End-to-End Solution or Standalone
You do not need to make use of our other order fulfillment services in order for you to benefit from our returns solution. We can provide it as a stand alone service as well as an integrated part of our other fulfillment services.
You could have another 3PL deliver your goods and have us handle your returns. We would love to further discuss this with you. We are here to help you solve your business problems.
Besides our impressive tech, you will also be assigned a dedicated Account Manager, to help you out whenever something requires attention.
That way, you will know exactly who to talk to. No more back and forward between several parties that refuse to take responsibility.
Also, our team speaks a combined total of 10 languages. Language barriers? Not while we are around!
When your logistics are handled by the best in the business, you can take your newly found peace of mind and focus on other things like taking your e-commerce business to the next level.
No Strings Attached.
We would love to discuss your business challenges and find the best,
tailor-made order fulfillment solution for you. Remember, although not all fields
are required, the more information you provide, the better our solution will be.