Global Return Solutions
Your business is doing well. Sales are going up, your customers are happy. Unfortunately, no matter how good your products may be, customers occasionally do receive defects or products that do not meet their initial expectations. In such cases, customers would want to return their purchase and either get a replacement or their money back.
Why your business needs a Returns Solution
Returns solutions are often overlooked.
Yet, it is so important. We have all experienced it before. You purchased something online only to find out that it was not what you expected, or worse, it arrived broken. Frustrated as you already were , you tried to contact the customer service, but they could not help. Being sent back and forward between several parties neither taking responsibility, you eventually gave up.
Your money is gone. Surely, you are never going to order a single thing from that store again. You will leave a negative review and tell friends and family to avoid that store as they are not trustworthy. This is a classic case of Customer Dissatisfaction you could avoid by providing Returns Solutions.
Not having proper Returns Solutions in place could result in customers feeling the same way about your business.
The Solution is Here
Returns solutions are often overlooked.
We now provide Returns Solutions to our clients. We partnered up with several distribution centers throughout several continents. Customers can register their return online on your website. A unique label will be generated which they can then simply stick to the box and then drop it off at the post office.
The return is fully traceable within the Floship Dashboard. At any step within the return process, you will be able to tell where the parcel is.
Returns arrive at one of our continental distribution centers, where they will be examined.
Accordingly, you will be notified of their status and can decide what to do with the return. Do you want us to send it back to you, ship a replacement to the customer or dispose of it all together? It is a trade-off you would need to figure out.
We would love to help you with that. Request a free consultation and lets go over your specific business needs and any further questions you may have.
Platform Integrations
Our tech integrates seamlessly with your favorite eCommerce platforms, such as Magento, Shopify, WooCommerce and Amazon. You can literally set it up with just a few clicks. Our dashboard provides you will all the insight you may need, down to each individual parcel and transparent, real-time billing. Ready, set, go!
Standalone Service
Full End-to-End Solution or Standalone
You do not need to make use of our other order fulfillment services in order for you to benefit from our returns solution. We can provide it as a stand alone service as well as an integrated part of our other fulfillment services.
You could have another 3PL deliver your goods and have us handle your returns. We would love to further discuss this with you. We are here to help you solve your business problems.
Dedicated Account Manager
Besides our impressive tech, you will also be assigned a dedicated Account Manager, to help you out whenever something requires attention.
That way, you will know exactly who to talk to. No more back and forward between several parties that refuse to take responsibility.
Also, our team speaks a combined total of 10 languages. Language barriers? Not while we are around!
Why Hong Kong?
Hong Kong is the World’s Largest Air-Freight Hub.
Floship's headquarters and warehouses are located in Hong Kong. What this means for you is the fastest shipping time and the lowest prices for all your international eCommerce shipments.
In today's world, there are virtually no borders when you ship with Floship. Logistics professionals agree that Hong Kong is the best choice for staging international fulfillment because Hong Kong offers the lowest shipping costs and generous trade-friendly regulations.
From e-fulfilllment to merchandise delivery, your dream of simple, worldwide shipping has arrived.
Foolproof Pricing: No Hidden Fees
Tired of nit picking charges that confuse you and catch your business projections unprepared? With Floship those days are over.
There are only three simple fees when you take advantage of the Floship global e-commerce fulfillment model:
Pick & Pack: Picking is taking an item from inventory. Packing is placing items in a ready-to-ship package for shipment.
Storage: Tiered rates that decrease as your shipments increase.
Shipping: Dependent on the speed and courier you choose, easy to optimize with recommendations customized to you within the Floship Fulfillment Portal.
Reach New Markets
When your logistics are handled by the best in the business, you can take your newly found peace of mind and focus on other things like taking your e-commerce business to the next level.
The Floship Advantage:
- Get it done: Western management team with flexibility and can-do startup mentality.
- Streamline your operation: The only company with easy global fulfillment and cutting edge technology like shopping cart connectors allowing the automation of your fulfillment.
- Save money: volume discounts - the more you ship, the more you save.
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