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Comprehensive Insurance for Global E-commerce

Don’t let unexpected lost, stolen or damages impact your bottom line. Floship Insurance offers flexible, reliable coverage for every package, every journey. Protect your valuable goods and gain peace of mind with our specialized e-commerce shipping insurance solutions.

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Your Smart Shield for Global E-commerce Shipments

Floship’s integrated shipping insurance provides automated, comprehensive protection for every parcel, every journey, empowering your global reach.

In today’s interconnected world, global e-commerce thrives on efficient and reliable delivery. However, the journey from warehouse to end consumer is fraught with potential risks – from lost packages and stolen shipments to transit damage.

These unforeseen events can lead to:

  • Financial losses on products and shipping costs
  • Negative customer experiences and reduced loyalty
  • Increased customer service workload and operational headaches

Floship’s global shipping insurance is more than just insurance; it’s a intelligent solution designed specifically for the demands of ecommerce businesses. We’ve made parcel protection simple, transparent, and fully integrated with your logistics operations, ensuring your global shipments are always secure.

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Key Benefits & Features of Floship’s Global Shipping Insurance

Comprehensive Coverage

Protects against lost, stolen, or damaged parcels from the moment they leave the warehouse until they reach your customer’s doorstep.

Flexible Shipment Protection, Built for Your Business

We understand that not all shipments are created equal, which is why we offer flexible insurance solutions. Easily choose to cover all your shipments for complete peace of mind, or selectively insure specific items, including those high-value shipments that require extra care.

Value-Based Protection

The coverage amount is based on the retailed value of your product ensuring you recover your full investment.

Global Reach, Local Security

Whether you’re shipping across the city or across continents, Floship’s global insurance offers international and domestic shipping coverage for e-commerce, worldwide.

Automated & Integrated

Seamlessly enable Floship’s insurance within the Floship portal. Set it and forget it – automated insurance for all or based on specified criteria shipment, saving you valuable time and effort, ensuring all parels is protected without manual hassle.

Fast & Transparent Claims Process

Floship’s streamlined online claims process allows you to create, submit, and track claims directly within the Floship portal, reduce financial risk and enhance customer satisfaction by ensuring prompt refunds or replacements for any delivery mishaps.

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Who Benefits from Floship’s Shipping Insurance

E-commerce Brands

From startups to established enterprises, protect your inventory and ensure customer satisfaction.

Crowdfunding Campaigns

Deliver on your promises to backers with secure and reliable crowdfunding logistics insurance.

High-Volume Shippers

Automate protection for thousands of daily shipments without manual effort.

Businesses Shipping High-Value Goods

Tailored solutions for securing precious items during transit.

Frequently Asked Questions

Flosurance includes protection for lost, stolen, or damaged parcels.

The coverage amount is equal to your order value (i.e. sale price) and kicks in when the parcel leaves its originating address.

The insurance can be canceled at any time before the parcel leaves the originating address.

Declared value is the value passed by the customer via integration/API or a specific value the customer wishes to be covered.

Portal value is the customer value shown on the Floship portal.

The default declared value is commercial invoice value plus estimated shipping cost. If you wish to upload an alternative declared value via API or bulk upload, please speak with your account manager.

Afghanistan, Albania, Belarus, Bosnia, Bulgaria, Burundi, Central African Republic, Croatia, Cuba, Democratic Republic of Congo, Egypt, Eritrea, Guinea-Bissau, Iran, Iraq, Kosovo, Lebanon, Liberia, Libya, Macedonia, Mali, Montenegro, North Korea, Republic of Guinea, Serbia, Slovenia, Somalia, South Sudan, Syria, Tunisia, Ukraine, Venezuela, Vojvodina, Yemen, Zimbabwe, US & UN trade sanctioned countries.

The following items are excluded: Accounts receiveable, fish meal, nuclear fuel and substances, stamps, deeds, notes, lottery tickets and gambling devices, precious metals (bullion, balls, bars, grains, strip, sheet, wire, chain, ingots, and the scrap of those metals), securities, evidence of debt, and any form of currency (bills and coins).

The maximum insurable amount is USD $10,000 per invoice.

We provide bulk/B2B shipment insurance options. Please speak to your account manager for more information.

You’ll be covered if your parcels are lost, stolen, or damaged during transit.

If your parcels are lost, stolen, or damaged, we’ll also pay costs towards:

  • Return shipping — these are the fees paid to couriers to have damaged parcels returned to you.
  • Re-shipping of replacement parcels. These costs are paid when the new delivery is arranged through Floship

These shipping costs are paid in addition to your coverage amount and exclude duties and taxes. There is no “excess” or “deductible” to pay.

Your parcels will not be covered for the following:

  • For any perishable items, excluding wine. Perishables include but are not limited to food, pharmaceuticals, plant matter, or chemicals.
  • For any precious metals and stones, cash, bullion, securities, or documents.
  • For claims resulting from illegality (such as shipping contraband goods).

For more information, please refer to the policy wording section below

You can cancel this policy prior to the parcel leaving the originating address for a full refund from Floship

Refunds will not be available once the parcel leaves the originating address.

Claims are submitted through our logistics platform.

Starting your claim
If your parcel is damaged, lost, or stolen, and either the courier, intended recipient, or Floship has declared it damaged, lost, or stolen, there’s a unique link for claim submission on your Floship portal order page.

Supporting Documents
We may request supporting documents such as proof of value. If the required documents are not provided to us the claim may be rejected or the status changed to “Pending.”

Claim Payments Our claims team aims to complete 95% of claims within 3 days of claim lodgement. Once approved, we’ll send you an email and text message with a link to enter your bank details for payment.

You may download the claim form from the Floship portal.

You will also need to provide:

  • Commercial invoice of sale
  • AWBL/Bill of Lading
  • Proof of notification of loss to the transportation carrier
  • Pictures of packaging and damaged items.

You can check the status of your claim through the Floship portal.

No. There is no cost involved in making a claim.

Claims that are successful will be compensated within 45 – 60 days or less.

Ready to Protect Your E-commerce Business?

Secure your shipments, protect your profits, and enhance customer trust with Floship’s Smart Global Shipping Insurance.

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