The Complete Ecommerce Shipping Insurance

Flosurance is a smart insurance solution for any ecommerce owner that wants to protect in case of damage, loss, or theft during transit to every corner of the world.



Complete Solution

Flosurance forms part of our complete supply chain ecosystem. Simply input your requirements into our portal and we’ll take care of the rest.

Global Protection

Whether shipping internationally or shipping domestically, you can provide your global customers with peace of mind and assurance when they purchase from your ecommerce store.

Flexible & Customizable

Configurations are available for all or selected shipments to suit your business’ needs. Simply input your order insurance requirements into our pioneering all-in-one ecosystem with expert advisors on hand to help at any time.

How it Works



Set up your insurance requirements with your dedicated Floship Account Manager then simply switch it on in the Floship portal.



Automatically insure your parcels with a range of options to provide coverage for all or selected shipments.



Create, submit and complete claims in minutes directly within your Floship portal.

Frequently Asked Questions

What is Flosurance and how does it work?

Flosurance includes protection for lost, stolen, or damaged parcels.

The coverage amount is equal to your order value (i.e. sale price) and kicks in when the parcel leaves its originating address.

The insurance can be canceled at any time before the parcel leaves the originating address.

What is declared value?

Declared value is the value passed by the customer via integration/API or a specific value the customer wishes to be covered.

What is portal value?

Portal value is the customer value shown on the Floship portal.

How do I set the declared value?

The default declared value is commercial invoice value plus estimated shipping cost. If you wish to upload an alternative declared value via API or bulk upload, please speak with your account manager.

What countries are not covered by this insurance?

Afghanistan, Albania, Belarus, Bosnia, Bulgaria, Burundi, Central African Republic, Croatia, Cuba, Democratic Republic of Congo, Egypt, Eritrea, Guinea-Bissau, Iran, Iraq, Kosovo, Lebanon, Liberia, Libya, Macedonia, Mali, Montenegro, North Korea, Republic of Guinea, Serbia, Slovenia, Somalia, South Sudan, Syria, Tunisia, Ukraine, Venezuela, Vojvodina, Yemen, Zimbabwe, US & UN trade sanctioned countries.

Are there any commodities not covered by this insurance?

The following items are excluded: Accounts receiveable, fish meal, nuclear fuel and substances, stamps, deeds, notes, lottery tickets and gambling devices, precious metals (bullion, balls, bars, grains, strip, sheet, wire, chain, ingots, and the scrap of those metals), securities, evidence of debt, and any form of currency (bills and coins).

What is the maximum insurable amount?

The maximum insurable amount is USD $10,000 per invoice.

How do I insure amounts in excess of USD $10,000? strategy?

We provide bulk/B2B shipment insurance options. Please speak to your account manager for more information.

Under what circumstances will I be covered?

You’ll be covered if your parcels are lost, stolen, or damaged during transit.

If your parcels are lost, stolen, or damaged, we’ll also pay costs towards:

  • Return shipping — these are the fees paid to couriers to have damaged parcels returned to you.
  • Re-shipping of replacement parcels. These costs are paid when the new delivery is arranged through Floship

These shipping costs are paid in addition to your coverage amount and exclude duties and taxes. There is no “excess” or “deductible” to pay.

Under what circumstances will I not be covered?

Your parcels will not be covered for the following:

  • For any perishable items, excluding wine. Perishables include but are not limited to food, pharmaceuticals, plant matter, or chemicals.
  • For any precious metals and stones, cash, bullion, securities, or documents.
  • For claims resulting from illegality (such as shipping contraband goods).

For more information, please refer to the policy wording section below

Will I be refunded if I cancel the policy?

You can cancel this policy prior to the parcel leaving the originating address for a full refund from Floship

Refunds will not be available once the parcel leaves the originating address.

How do I submit an insurance claim?

Claims are submitted through our logistics platform.

How does the claims process work?

Starting your claim
If your parcel is damaged, lost, or stolen, and either the courier, intended recipient, or Floship has declared it damaged, lost, or stolen, there’s a unique link for claim submission on your Floship portal order page.

Supporting Documents
We may request supporting documents such as proof of value. If the required documents are not provided to us the claim may be rejected or the status changed to “Pending.”

Claim Payments Our claims team aims to complete 95% of claims within 3 days of claim lodgement. Once approved, we’ll send you an email and text message with a link to enter your bank details for payment.

What supporting documentation is needed for a claim?

You may download the claim form from the Floship portal.

You will also need to provide:

  • Commercial invoice of sale
  • AWBL/Bill of Lading
  • Proof of notification of loss to the transportation carrier
  • Pictures of packaging and damaged items.
How do I check the status of my claim?

You can check the status of your claim through the Floship portal.

Is there a deductible to make a claim?

No. There is no cost involved in making a claim.

How much time does it take to get paid?

Claims that are successful will be compensated within 45 – 60 days or less.

Terms of Service

Policy Wording

About Your Cover

Flosurance, provides cover when goods are lost, stolen, or damaged during transit. The cover starts when parcel(s) leave their originating address and ends when they are received by the intended recipient at the delivery address.

The coverage amount is equal to the total insured value that has been provided to Floship.

Scope of Coverage

This coverage includes:

  • Theft or loss of parcels.If your goods are lost or stolen during transit, we will reimburse you up to the coverage amount shown on your certificate.
  • Products are damaged.If goods are damaged during transit, we will reimburse the repair costs up to the coverage amount shown on your certificate.
  • Costs towards “return shipping” damaged parcels.We will reimburse you for the return shipping costs (up to the value of the original service) that are paid to a courier for protected parcels that are damaged. Return shipping costs are paid in addition to the coverage amount shown on your certificate.
  • Costs towards “re-shipping” stolen, lost, or damaged parcels.If a product in the original delivery is stolen, lost, or damaged in transit, we will reimburse “re-shipping” costs (up to the value of the original service) for the replacement goods. Re-shipping costs are paid in addition to the coverage amount shown on your certificate if the reshipping is arranged through Floship.

Policy Exclusions

You are not covered for any of the following:

  • If you provide inaccurate, dishonest, or misleading information to the underwriter or Floship.
  • If your goods are damaged prior to the commencement of the transit of the parcel.
  • If your goods are lost, damaged, or stolen after they have been delivered to the delivery address, including where the recipient has given the authority to leave the parcel unattended.
  • For any duties or taxes applied to the cost of “return shipping” or “re-shipping” stolen, lost, or damaged parcels.
  • For costs resulting from the foods being ineligible for shipping according to the terms and conditions of Floship.
  • For claims when your parcel is lost because an incorrect address has been entered for the intended recipient.
  • For claims from illegality (such as shipping illegal or contraband goods).
  • For claims caused by the parcel(s) being delayed.
  • For claims resulting in a loss in weight or volume, or wear and tear of the parcel(s).
  • For claims caused by or arising in any way from information technology or electronic risks.
  • For claims caused by or arising in any way from insufficiency or unsuitability of packing of the goods.
  • For claims caused by mechanical, electrical, and/or electronic breakdown, failure, and/or derangement of the goods unless there is evidence that a loss to the parcel(s) occurred during transit.
  • For any goods listed below:
    • Antiques, artwork, and jewelry.
    • Arms, ammunition, military equipment, and any similar goods which should properly be subject to the Export Control Order 2008.
    • Automobiles and motorcycles.
    • Bonds, deeds, manuscripts, securities, and plans.
    • Bulk and break bulk cargoes.
    • Bullion.
    • Cash and credit cards.
    • Cigars, cigarettes, tobacco, and tobacco products.
    • Computer chips, CPUs, and circuit boards.
    • Furs, skins, and hides.
    • Glassware, ceramics, marble, and similar fragile goods.
    • Hazardous, restricted, or controlled goods.
    • LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar).
    • Livestock, plants, and animals.
    • Perishable foodstuffs and other temperature-sensitive goods.
    • Precious metals and stones.
    • Stamps and treasury notes
  • For claims caused by:
    1. War, civil war, revolution, rebellion, insurrection.
    2. Civil strife arising from (1) above.
    3. Hostile act by or against a belligerent power.
    4. Capture, seizure, arrest, restraint, or detainment arising from (1, 2, or 3) above.
    5. Derelict mines, torpedoes, bombs, or other derelict weapons of war.
  • For claims caused by or arising in any way from:
    • Ionizing radiation from or contamination by radioactivity from any nuclear fuel, or from any nuclear waste, or from the combustion of nuclear fuel.
    • Any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter.
    • The radioactive, toxic, explosive, or other hazardous or contaminating properties of any:
      • Nuclear installation, reactor, or other nuclear assembly or nuclear component thereof.
      • Radioactive matter but not to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried, stored, or used for commercial, agricultural, medical, scientific, or similar peaceful purposes.
    • Any chemical, biological, bio-chemical, or electromagnetic weapon.
  • For claims caused by or arising in any way from:
    • Rust, oxidation, or any discoloration.
    • Marring, chipping, denting, scratching.
    • Inherent vice, mold, mildew, or infestation.
    • Mysterious disappearance and misappropriation.
  • For claims resulting from porch piracy.

Cover Conditions

This policy also incorporates the following clauses (the full text of these clauses can be provided upon request).

  • Institute Radioactive Contamination, Chemical, Biological, Biochemical and Electromagnetic Weapons Exclusion Clause 10/11/03.
  • Marine Cyber Exclusion 5402 11/11/19.
  • Communicable Disease Exclusion (Cargo) JC2020-011 17/04/20.
  • Sanctions Limitation and Exclusion Clause LMA3100 Amended.
  • Contracts (Rights of Third Parties) Act Cap (53B).
  • Computer Millennium Clause.
  • Termination of Transit Clause (Terrorism).

Law Applicable

Unless the parties have agreed otherwise in writing, any dispute concerning the interpretation, performance, and enforcement of this insurance shall be determined in accordance with the law and practice in Singapore.

Reasonable Precautions

Failure to take reasonable precautions to prevent, minimize, or mitigate any loss which may give rise to a claim under this policy will invalidate your policy or result in a claim being rejected or settlement reduced.


If at the time of a loss the actual value of the goods exceeds the applicable total insured value we will not pay more than the proportion of the claim that the total insured value bears to the actual value of the goods.

Waiver of Subrogation

You must not grant any waiver of recourse to any third party without our prior agreement.

Basis of Valuation

The agreed method of establishing the total insured value of the goods for the premium calculation and claims adjustment purposes is:

  1. Goods where a sales contract has been agreed – invoice price including shipping costs.
  2. New goods where no sales contract has been agreed — New replacement value including shipping costs.
  3. Second-hand and/or used goods where no sales contract has been agreed — Used market value including shipping costs.

Fraudulent or Exaggerated Claims

If you or someone on your behalf knowingly:

  1. Makes a false claim.
  2. Exaggerates the amount of a claim.
  3. Provides us with false or misleading declarations or statements to support a claim; or
  4. Provides us with any other false or invalid documents or relies on any fraudulent devices to support a claim.

We may, at our option,

  1. Decline cover under this insurance policy for the relevant claim; or
  2. Reduce the claim; or
  3. Void the insurance policy from the date of the relevant.

Pair, Sets, or Parts

In case of loss or damage to any goods which form part of a pair or set we may:

  1. Repair or replace any part to restore the pair or set to its value before the loss or damage; or
  2. Pay the difference between the value of the pair or set before and after the loss or damage.

In case of loss or damage to any part of the goods consisting of several parts when complete, we will only pay for the value of the lost or damaged part.


We shall not provide cover and shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim, or provision of such benefit would expose that insurer to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws, or regulations of the Europeans Union, United Kingdom, or the United States of America.

Cancellation and Refunds

You can cancel this cover prior to the parcel leaving the originating address by either contacting the administrator and we will refund you 100% of the premium. No refund will be payable once the parcel leaves the originating address.

Floship may, at its discretion, request that we cancel the cover for a particular consignment prior to the parcel leaving the originating address.

How to Make a Claim

  1. If your parcel is lost, stolen, or damaged, please go to your Floship portal order page. Click on the provided unique link to start your claim submission.
  2. All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of before a claim is completed as photographs may be required. Failure to comply will result in the denial of the claim due to insufficient packaging.
  3. In respect of any claim under this policy, you must provide us with any supporting documentation reasonably required and at all times provide us with your full cooperation.
  4. We will have the option to repair or replace any goods subject of a claim recoverable under this policy.
  5. Upon the payment of any claim, all your rights and remedies against such other parties will be subrogated to us and we shall receive the benefit of any amount(s) recoverable from such other parties. In the event the net recovery received from any such parties exceeds the amount paid by us to you in respect of the claim, then we shall account to you for any such excess.


The following words or phrases will have the same meaning set out below wherever they appear in this policy.


Cover Genius Trading Pty Ltd.


The document provided at the time of purchase that outlines the specific details of the cover, including your details, the goods, total insured value, and transit.


The good(s) have been accidentally or maliciously rendered inoperable.

Delivery Address

The address registered with Floship to which the goods will be delivered.


The items that are within your parcel and are not described in the cover exclusions.

Lost or Loss

The goods have been declared lost in transit by Floship.

Originating Address

The address registered with Floship from which the goods will be collected.


Goods for which you have arranged transit and have been allocated a tracking number.

Theft or Vandalism

An illegal activity where the goods are not recovered.

Total Insured Value

The maximum amount we will pay for any claim.

Tracking Number

The unique reference provided by the courier that enables you to track and view the status of the delivery of your parcel.


The period of time your parcel is being transported and as shown in the certificate. This period commences when the parcel leaves its originating address and ends when they are received by the intended customer at the delivery address.


Berkley Insurance Company (Singapore Branch).


The insured shown in the certificate.

Compliance and Regulatory

This policy is a contract between the insurer and the cargo owner.

You must read your policy and certificate as one single contract.

Your policy provides cover against loss, damage, or theft of the goods during the transit shown in your certificate.

Please read all documents to make sure the cover provided meets your needs.

If any of your information is incorrect or changes, please contact the administrator and Floship. If we have wrong information this may result in an increased policy costs and/or claims not being paid in full, or your policy may not be valid, and claims will not be paid.

Policy Issuer

The policy is underwritten by Berkley Insurance Company (Singapore Branch).

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