How Floship Helped Lora DiCarlo Ship To 15,000 Global Customers in 72 Hours
Lora DiCarlo told customers that any orders received by November 25th would arrive by January. Due to the press they had received in the months prior, pre-sale orders came in by the thousands. Lora DiCarlo’s logistics team did their best to ensure the products would get from their Asian manufacturing facilities to their customers as soon as possible.
But time was running out.
The products wouldn’t be ready until the beginning of January, leaving only a few weeks to distribute them around the world. Even worse, the Chinese New Year was on January 22nd, meaning their manufacturing facilities would be virtually shut down until February. If the products hadn’t left their Asian manufacturing facilities by the 22nd, they would be stuck there until the festival was over—missing Lora DiCarlo’s shipping deadline.
Shipping their products from Asia to an American warehouse for distribution could lead to delays that the company couldn’t risk, so Lora DiCarlo decided to find a warehouse in Hong Kong.
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Everyone at Floship was really on top of our account. It was clear they cared a lot about us and wanted to make sure we were supported all throughout the process. They were in the trenches with us day in and day out. I’m so grateful for their help and look forward to finding more ways to work together in the future.
Lora DiCarlo called several different fulfillment service providers in the area. Floship was the fastest to respond. Expediency being of the essence, they decided to entrust the time-sensitive shipping to Floship.
To meet Lora DiCarlo’s tight deadline, Floship brought in extra workers and devoted extra time to ensure customers received their orders. They also helped Floship navigate the complexity of international shipping, including handling VAT and and other circumstances unique to different countries. Unlike some companies, where response times might be 24 or 48 hours, the Lora DiCarlo team could email their Floship representative multiple times a day and always hear back promptly.
The team managed to get all of Lora DiCarlo’s products out of their manufacturing facilities in Asia by January 21st—one day before the country would shut down.
From there, it took Floship three days to get Lora DiCarlo’s products to over 15,000 people worldwide.
With Floship, Lora DiCarlo was able to deliver over 15,000 orders and bring in millions of dollars within the first week. Products went out to customers in over 25 countries.
After the initial rush, Lora DiCarlo has kept Floship on to manage their day-to-day fulfillment needs. With Floship, Lora DiCarlo has gained the ability to ship globally, something many of Lora DiCarlo’s competitors don’t do. This has allowed them to expand into new markets such as Europe, Australia, and New Zealand, with a planned foray into Asia, all without worrying about the day-to-day logistics.
Floship also handles the minutiae of shipping to new countries. Instead of sifting through the laws and regulations themselves, Floship acts as their all-inclusive shipping partner, handling everything for them.
Floship is a tech-powered eCommerce and crowdfunding fulfillment company based in Hong Kong offering an end-to-end solution for cross-border eCommerce businesses and crowdfunding campaigns. Floship’s services include storage, order fulfillment, returns solutions and last mile delivery. With warehouses in Hong Kong, China, US and Europe, Floship can store, pack and deliver to all corners of the world.