Customer Service Center for E-Commerce Merchants

How To Set Up A Superior Customer Service Centre

There’s no doubt that quality customer care is essential as companies with superior customer service have higher customer retention. By providing your customers with a high quality service you will make them feel valued and this leads to a more profitable business. Research has often found that price is irrelevant as long as customers feel […]

  • January 1, 2016

RePack: A Solution for Packaging Management

green packaging

Every year, an average consumer from Finland produces about 176 pounds of waste products. And with problems in waste management, the country was nowhere near in helping to curb the growing packaging waste problem in Europe. However, a Finnish start-up company aimed to help by removing packaging trash from the e-commerce industry. They have developed […]

  • December 17, 2015

E-Commerce Logistics: the Whole End to End

Logistics for Shopify eCommerce Stores Internationally

In 2004, when UPS directed its drivers to avoid left-hand turns in a bid to improve efficiency, many wondered if it really worked. But as of 2012, the company claims to have saved around 10 million gallons of gas, using this ‘rule.’ Last week, in the run up to Black Friday and the holiday shopping […]

  • December 9, 2015

Guarantee Delivery: Timing and Order Processing

delivery time for ecommerce

Q4 is hands-down the most profitable time of year for both big and small retailers. With the holiday season projected to drive up to 40% of annual revenue, it’s the one time of year they must bring their A-game. But as profitable as this period is, it is also the most chaotic: Factors like bad […]

  • November 27, 2015

Christmas Is Coming… Is Your Ecommerce Store Ready?

delivery for Christmas are you prepared

The holiday season is just around the corner. It’s the best season to be in business – assuming you’re adequately prepared. It’s easy to under prepare for the approaching season as a business owner. This is why many online retailers fail to grab the opportunities by the horn by offering discounts and promotions. But if you […]

  • November 23, 2015

Make Sure Delivery Isn’t Your Weakest Link This Holiday

ecommerce 2015 Christmas shipping deadlines

With less than three weeks to Black Friday and the ‘official’ start of the holiday shopping season, both major retailers and smaller eCommerce businesses are faced with the ever-shortening lead times on holiday shopping. With the ups and downs of retail in 2015, analysts predict Q4 will have the strongest growth in retail sales of […]

  • November 16, 2015

UK, France, Germany Have Varying Delivery Preferences

International Fulfillment

When it comes to the preferred mode of delivery, researchers discovered that the United Kingdom, France, and Germany have varying preferences. Click & collect, for instance, is the preferred delivery of most online shoppers in the UK for the last 12 months, while French consumers liked buying their goods at a local store. This shows […]

  • September 21, 2015

De Buren Teams Up with DHL and TNT for Unmanned Parcel Service

floship rockets

By partnering with De Buren (“The Neighbors”), an unmanned Dutch pick up service, DHL parcels and TNT now have 50 additional unmanned pick up locations in the country. DHL has just established their own locker systems, following Parcel4Me and PostNL. Unmanned Shipping = Convenient Logistics De Buren’s automatic parcel terminals are composed of lockers where […]

  • September 18, 2015
1 35 36 37